Refund and Returns Policy

Return & Refund Policy

Return & Refund policy: Customers can request a return or refund within 7 business days from the date of purchase. This ensures ample time for customers to assess their purchases and initiate returns if necessary. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 5 business days.

Refund processing: We ensure quality product and expect quality returns. If approved, you’ll be automatically refunded and credited on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us using the details present at Contact Us

At OJAS-20 and OZAS-20D, we are committed to your satisfaction and want you to have the best experience with our products. If you’re not completely satisfied, here’s our comprehensive return and refund policy:

1. Do you offer returns or refunds at all?

Yes, we do offer returns and refunds. If you’re not fully satisfied after a trial period, you can return the remaining sachets for a 100% refund within 10 days of receiving your order, provided you meet the following conditions:

2. What is the return/refund window?

3. What are the acceptable reasons for a return?

You are eligible for a return and refund if any of the following occurs:

4. Do customers need to provide proof (photo/video) for returns or claims?

Yes, customers may need to provide photos or videos of the product (e.g., damaged, defective, or incorrect items) to process the return/refund. This helps us ensure a smooth and efficient process.

5. Who pays for the return shipping?

Return shipping is the responsibility of the customer, except in the case of a damaged, defective, or incorrect product.
If the return is due to an error on our part, we will cover the return shipping cost.
We recommend using a trackable shipping service or shipping insurance for returns, as we cannot guarantee receipt of the returned item.

6. Are opened or used products eligible for return/refund?

Due to the nature of the product,opened or used products are not eligible for return or refund, unless the product is damaged or defective.
If the return is due to an error on our part, we will cover the return shipping cost.
We recommend using a trackable shipping service or shipping insurance for returns, as we cannot guarantee receipt of the returned item.
You can return the unused portion of the product, but it must contain at least 30 sachets (if you have consumed no more than 10 sachets).

7. How will the refund be processed?

Refunds will be processed to the original payment method (e.g., credit card, debit card, UPI, etc.).
The refund timeframe is typically 5–7 working days after we receive the returned product.
We recommend using a trackable shipping service or shipping insurance for returns, as we cannot guarantee receipt of the returned item.
You can return the unused portion of the product, but it must contain at least 30 sachets (if you have consumed no more than 10 sachets).

8. Do you offer replacements instead of refunds?

Yes, we offer replacements if preferred, under the following conditions:

9. Where should customers contact for returns/refunds?

To initiate a return or refund, please reach out to our Customer Support Team via:

Alternatively, you can fill out the return request form available on our website or contact us directly through any of the above channels

10. Is there a restocking fee or any deductions on refunds?

100% refund for the product as long as it meets the conditions outlined in this policy.

How to Request a Refund/Return:

Contact Us within 10 days of receiving your order via email, phone, or WhatsApp .
Provide details about the product you wish to return, the reason for the return, and any required proof (e.g., images or videos, if applicable).
Ship the unused product back to the provided return address (shipping is at your expense unless it’s due to an error on our part) .
Once we receive the returned product, your refund will be processed to your original payment method within 5–7 working days.

By offering a 100% money-back guarantee, we ensure a risk-free shopping experience for you. This gives you complete confidence when purchasing OJAS-20 and OZAS-20D.